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RESUME

Dedicated & Experienced

PROFESSIONAL SUMMARY

A results-driven Business Analyst with over 15 years of extensive expertise in commercial software. I've navigated diverse sectors including news, automotive, real estate, online gaming, aviation, and travel, showcasing adaptability across various technology stacks in an ever-evolving landscape.

 

My extensive experience encompasses all facets of modern software teams. From defining technical software use cases for deliverables to evaluating, integrating, and on-boarding off-the-shelf products. I excel in application/data/server-to-cloud migration and transformation projects. Proficient in test case creation, execution, product on-boarding support, training, and documentation creation. Expertise in extracting and presenting data via BI tools, adding meaningful context to vital business IP. My dedication to usability and GUI design is evident in my proficiency in wire-framing and prototyping, playing a pivotal role in crafting user-centric solutions.

 

Thriving in fast-paced, agile environments, whether remote or face-to-face, I actively encourage stakeholders to re-frame solutions, fostering a comprehensive understanding of underlying issues while valuing input from all team members.

 

Managing stakeholder expectations and cultivating constructive relationships with third-party vendors or consultants is a facet of my role that I find gratifying. Skilled in orchestrating workshops and meetings, I stay abreast of technology trends, swiftly identifying potential project benefits and nurturing innovation to remain ahead of industry curves.

WORK HISTORY

Consultant Business Analyst 02/2022 - current

Cyberbase Consulting | Remote - contract, UK

  • Working as a consultant for Cyberbase Consulting in one of the world’s largest airline groups, working on a group-wide data-centre exit programme

  • Migration of all the groups SaaS DevOps products from server to cloud (GitHub, Jira, Confluence, ServiceNow, Mural)

  • Implementing multi-directional integrations between the full suite of cloud-based SaaS tools

  • Researching new tooling solutions for problems raised by internal stakeholders and articulating these back to the business using benefits hypothesis and lean business cases

  • Introduced a DORA metrics solution to improve IAG’s Capability Maturity Model Integration (CMMI)

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Consultant Business Analyst 09/2021 - 02/2022

 Bede Gaming | Remote - contract, UK

  • Bede Gaming provide a leading platform as a service offering for the online gambling industry, ensuring strict multi-continent regulatory compliance to promote responsible gambling

  • Working closely with Product Managers, Product owners and technical teams to deliver concise requirement documents to Bede’s clients 

  • Ongoing project to look at a 3rd party requirement management application to base-line as-is requirements to define a single source of truth for internal teams

 

Consultant Business Analyst 04/2021 -  08/2021                                                   

Rightmove | Hybrid Milton Keynes/Remote – contract, UK

  • Short term 4 month contract to migrate a legacy marketing system onto Adobe Creative Marketing  Cloud

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Product Development Specialist  10/2015 to 06/2020 

IHSMarkit | St Albans, UK

  • IHSMarkit provides critical insight and analysis for all sectors of global industry

  • Implemented a Tableau BI tool to replace an ageing Cognos system

  • Challenged pre-existing ideas by implementing project meetings with all stakeholders present; bringing product and development teams together an Agile SCRUM approach.

  • Improved understanding of product design and development process by engaging end users; this improved co-operation across teams with users buying into UAT sessions

 

Lead Business Analyst  07/2013 to 10/2015 

IHSMarkit | St Albans,UK

  • Provide business and technical requirements for web platform and bespoke customer product enhancements 

  • Interacting directly with clients to gain a good understanding of their requirements and expectations, from the initial requirement gathering phase through to user acceptance testing and business sign-off 

  • Managed a small team of business analysts. 

 

Senior Business Analyst  10/2010 to 04/2013 

Precise Media (Now Kantar) 2010 – 2012 | London, ENG 

  • Responsible for capturing requirements, 

  • Writing and executing all types of test cases from functional, non-functional testing through to UAT 

  • Managed a team of testers 

 

Business Analyst  10/2009 to 10/2011 

Precise Media (Now Kantar) | London, ENG 

 

CRM Integration Lead 10/2008 to 10/2009 

Precise Media (Now Kantar) | London, ENG 

 

Operations Manager  09/2005 to 08/2008 

Precise Media (Now Kantar) | London, ENG 

 

Operations Manager  02/2001 to 08/2005 

Durrants (Now Gorkana) | London, ENG 

SKILLS

REQUIREMENT ELICITATION WORKSHOPS (VIRTUAL & IN-PERSON) | AS IS - TO BE/GAP ANALYSIS | INTERMEDIATE SQL SKILLS | DATA ANALYSIS & VISUALISATION | AGILE USER STORIES | USE CASES | FUNCTIONAL/NF TESTING | UAT | BPM | AGILE SCRUM | SAFe| WATERFALL | DEV OPS | API INTEGRATION | OFFSHORE TEAM MANAGEMENT | TEST TEAM MANAGEMENT

EDUCATION

Higher National Diploma | University of East London, London, ENG, UK    

Modular degree in illustration, graphic design and typography 

 

Foundation Degree in Arts | Southport Technical College

Fine art

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University of Warwickshire

CACHE Level 2 Mental Health Awareness

ADDITIONAL INFORMATION

I live on a houseboat. I took a sabbatical in 2019 to realise a life-long dream to explore the canals and rivers in the UK.

 

To relax, I love painting and have a small Etsy shop where I sell some of my work

 

I do voluntary work for charities in the mental health sector and am training to become a therapist which is a passion of mine and something I would love to pursue in later life

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