RESUME

 

Consultant Business Analyst 04/2022 - current

Cyberbase Consulting | Remote - contract, UK

• Working as a consultant for IAG (International Airline Group) I've overseen the migration of all the groups SaaS DevOps products from server to cloud (GitHub, Snyk, SonarCloud,Jira, Confluence, ServiceNow, Mural) as part off the groups data centre exit strategy

• Created automations using different tools to implement multi-directional integrations between the full suite of cloud-based SaaS tools

• Researching new tooling solutions to meet internal stakeholders use cases using benefits hypothesis and lean business cases

• Designed and delivered a ServiceNow support portal to act as a gateway for the larger group’s technical tooling requests

• Implemented a license management process workflows to standardise license procurement and management across vendors, resellers and internal stakeholders.

​

Consultant Business Analyst 09/2021 - 02/2022

 Bede Gaming | Remote - contract, UK

• Working closely with Product Managers, Product owners and technical teams to deliver concise requirement documents to Bede's clients

• Researched and implemented a 3rd party requirement management application to integrate with the existing Jira workflow.

​

Consultant Business Analyst 04/2021 -  08/2021                                                   

Rightmove | Hybrid Milton Keynes/Remote – contract, UK

• Short term 4 month contract to migrate a legacy marketing system onto Adobe Creative Marketing  Cloud

​

Product Development Specialist  10/2015 to 06/2020 

IHSMarkit | St Albans, UK

• Took the lead on our primary product which was an automotive aftersales web platform and injected a fresh attitude welcoming ideas and encouraging greater interaction between teams

• Successfully challenged existing operating procedures by implementing project meetings; bringing product and development teams together resulting in increased visibility for Sponsors/Key Stakeholders and End Users/Clients

• Standardised our product testing framework whilst working alongside the tech leads who were implementing a TDD approach whilst setting up test automation using Selenium

• Collaborated with our product support team to create realistic business centric test cases and organised and directed UAT sessions.

 

Lead Business Analyst  07/2013 to 10/2015 

IHSMarkit | St Albans,UK

• Provide business and technical requirements for web platform and bespoke customer product enhancements 

• Interacting directly with clients to gain a good understanding of their requirements and expectations, from the initial requirement gathering phase through to user acceptance testing and business sign-off 

• Managed a small team of business analysts. 

 

Senior Business Analyst  10/2010 to 04/2013 

Precise Media (Now Kantar) 2010 – 2012 | London, ENG 

• Accepted this role, knowing I would be managing a small team of well established BA's who had been with the company for a considerable time

• Interacting directly with clients was vital in gaining a good understanding of their requirements and expectations, from the initial requirement gathering phase through to user acceptance testing and business sign-off

• Engaging our client in this way created more of a partnership dynamic and increased our workload and revenue.

 

Business Analyst  10/2009 to 10/2011 

Precise Media (Now Kantar) | London, ENG 

• After many years working closely with technology and product development teams I made the move from an Operations role to an IT technical role. It was in this role I formalised a lot of knowledge I had learnt from earlier positions.

• Requirements gathering, requirement eliciting during workshops and one-to-one meetings

• Utilising SQL and VBA to create dynamic reports for business users

• Setting up formal testing processes - functional, non-functional, exploratory testing through to user acceptance testing

• Running UAT sessions with business users

• Using previous managerial experience to work with Project Managers on development team resourcing and planning

 

Quality & System Assurance Manager 10/2008 - 10/2009

Precise Media (Now Kantar) | London, ENG 

 

Operations Manager  09/2005 to 08/2008 

Precise Media (Now Kantar) | London, ENG 

 

Operations Manager  02/2001 to 08/2005 

Durrants (Now Gorkana) | London, ENG